If you are unsure about any of the details, please contact us for further assistance.

Terms & Conditions

If you are unsure about any of the following details, please contact us for further assistance.

100% SATISFACTION GUARANTEED

We are so confident that you will love your purchase from us that we offer a 100% money back guarantee. As Specialists in bespoke canvas art we go the extra mile to guarantee our products are of the highest quality 100% of the time or your money back.

General Note Of How We Work

All items are produced lovingly by hand for you, after we receive your order. Rob Haigh paints all art (unless in stock or guest artist and they will paint or provide prints as noted) to order from "Original canvas art" section and all "Photo2.." and "Canvas Prints" are printed and manufactured by hand in house upon receipt of your order. We put a lot of time, effort and care into your order and if you are in any doubt with size or colour you can call or email us or send colours for us to match/compliment to reduce the risk of error/returns. We can sort any problems and match any scheme for you. Thank You

Shipping Costs

Mainland UK (weekday) £4.99

Mainland UK (Saturday)* £25

N. Ireland / EIRE From £9.99

Channel Isles/ Offshore Islands From £12

Europe From £24.99

USA/Canada From £29.99 (add items to basket so it works exact cost out)

Australia / New Zealand £59.00

Far East / China from £59.00

*Saturday UK delivery before 12 NOON.

WE CAN SHIP WORLDWIDE, PLEASE CALL +44(0) 1924 566244 OR E-MAIL SALES @LUCYART.CO.UK WITH YOUR ORDER DETAILS SO WE CAN ACCURATELY QUOTE SHIPPING COSTS.

If overseas customers know of a cheaper carrier, please tell us and we will use them.

Delivery Times

All items under ‘Original Art’ are bespoke canvases that are each hand painted to order by Lucy Art’s resident artist Rob Haigh. All original art takes approx 21 working days from order to despatch. This time scale excludes weekends and Bank Holidays. If you need quicker please contact us to enquire, we like to help where possible. Despatch dates are issued via e-mail on a Tuesday or Thursday, which is when we schedule all deliveries. Please call us if you have any concerns.
All ‘Photo2...’ and ‘Canvas Print’ orders take approx 5-7 working days to be despatched. This time scale excludes weekends and Bank Holidays. This time scale commences once Lucy Art has received the order plus payment and the relevant images. Lucy Art will acknowledge receipt of all these criteria by e-mailing a despatch and delivery date.

Please Note: Lucy Art CANNOT allocate a despatch date for your order until full payment has been made and, in the case of Photo 2, Photographic Wallpaper orders, the relevant images must have been received.

If you have not been e-mailed a despatch date on the Tuesday or Thursday after your order has being placed, please contact us to check that your order has been successful and or your images have been received.

Any items from the ‘Art in Stock’ section, if ordered before 12pm, can be delivered in 2 working days. If you require delivery on a certain date, please specify this in the additional information box at the checkout of the online order form.

Digital Wallpaper orders take approx 14-21 working days from order to despatch. An e-mail with a provisional despatch date will be sent shortly after your order is placed and then an e-mail with your exact delivery date will be sent nearer the despatch date.
PLEASE REMEMBER YOU CAN LOGIN TO YOUR ACCOUNT AT ANY TIME USING YOUR E-MAIL ADDRESS & PASSWORD FOR A REMINDER OF YOUR DESPATCH DATE.

You can also change your delivery address through your online account up to 72 hours prior to despatch, however please contact us for confirmation of the amendment. If you wish to change your address within 72 hours of your despatch date, please contact us first.

Delivery

We now offer a 1 hour delivery slot on all UK Mainland deliveries *. Simply enter your up to date mobile number or email address whilst ordering and you will receive a text or email on the morning of delivery.
Your exact delivery date is sent via email within 72 hrs (exc weekends and bank holidays) of ordering, via email.
Remember to check your emails or have your phone switched on, on the day of delivery.

* Scottish Highlands/Remote areas and certain postcodes are excluded but you can still track in your account from www.lucyart.co.uk

If you have not paid for a Saturday delivery then all deliveries are made between 8am & 5pm, Monday to Friday. The parcel WILL require a signature so please ensure you choose a suitable delivery address taking this into account. Alternatively Lucy Art is able to deliver to a neighbour, relative's houses or work place but NOT PO Box addresses.

If no-one is able to accept the delivery at the address given, please leave a SIGNED note on the front door advising the courier where to leave the parcel i.e. on the property, neighbour etc.

If delivery is unsuccessful, the parcel will be returned to the local depot and delivery will be attempted again the next day.

PLEASE NOTE Lucy Art uses outside couriers and the couriers CANNOT call clients for any reason. Delivery dates are advised with plenty of advance notice and therefore we would appreciate your assistance in calling or e-mailing us if you have any problems.

PLEASE BE AWARE THAT LUCY ART CANNOT BE HELD RESPONSIBLE FOR ANY DELIVERY DELAYS THAT OCCUR ONCE YOUR PARCEL HAS BEEN DESPATCHED, ALTHOUGH ALL EFFORTS WILL BE MADE TO AID CLIENTS IN ANSWERING THEIR CONCERNS AND CONTACTING THE COURIERS.

No Quibble Returns Policy

‘Original Art’ & ‘Canvas Prints’ returns only

(If canvas print or painting has been customised to suit your space please see section regarding custom colours)

Under the United Kingdom’s Distance Selling Regulations, if you have received goods from Lucy Art but simply changed your mind regarding their purchase, you may return these items for a full refund subject to the following conditions;

· Items must be returned to Lucy Art in a saleable condition and in their original packaging. Any damage that has occurred to the items whilst in your possession may affect your refund. Please contact us to arrange the return.

· Lucy Art MUST be notified of your intent to return an item within 7 days of receipt and then the item itself must be returned within the 7 days that follow that notification. Lucy Art CANNOT refund on items returned outside of this procedure.

· Goods are NOT Photo2, Digital Wallpaper or Acrylic Art orders (please see next section)

To return your unwanted order, please carefully repackage the item(s) in the manner they arrived with you and then call or e-mail the gallery to advise you want to return your art. Once the goods are back with us, an e-mail will be sent in reply to your refund request. We cannot refund return postage costs unless the goods are faulty. Refunds will be processed with 14 days of safe return.

Any problems with any part of your order must be reported within 48 hours of receipt.

Photo2, Digital Wallpaper Returns Only

As Photo2 and Digital Wallpaper orders are a bespoke service, any items that are delivered as described and are in good condition may NOT be refunded. Damaged items will be exchanged free of charge.

All 'Pop Art', ‘Comic Art’, 'Collage' canvases and any other 'Special Effects' will be proofed via e-mail to the client prior to printing. Please note that we never go to print without the approval of a proof therefore a delay in response may affect your issued despatch date.

If you decide not to proceed with a ‘Special Effect’ order after your image has been proofed, we can refund the canvas cost but not the additional design fee as the work will already have been done

‘Comic Art’ & ‘Pop Art’ Photo2…

Please note the extra charge quoted is per person or object (e.g. a portrait with 2 people would be £60 extra - please contact us if in doubt). If you submit an order with more than one person in the image, you will be contacted by Lucy Art to arrange additional payment.
‘Collage’ Photo2…
The collage fee entitles the client to submit up to 10 images. Any further images required will be charged at £2 each. If you submit an order with more than 10 images involved, you will be contacted by Lucy Art to arrange additional payment.

Original Art & Canvas Prints in Custom Colours

If you order an item from our original art/canvas prints section and choose ‘I want to specify my own colours’ from the dropdown on the product page and you have a specific colour in mind and are unsure if the un-customised painting on the website will match, please bear in mind that differences in PC monitor and printer settings can affect colour perception if in doubt please POST A SAMPLE to ensure we can accurately create the art especially for you and to suit your space.

When ordering online, please make a note in the special instructions box at the checkout that samples are to be expected. If you simply want to swop colours , ie change the brown to black, change the cream to white etc, then you can also note this in the special instructions. If you feel that you are unsure and you haven't sent a sample please talk to us first.

Samples can be anything from magazine cuttings and DIY shop paint cards to fabric swatches, cut outs from magazines and wallpaper; basically anything with your colours on! Once your samples arrive, you will be sent an e-mail acknowledging their receipt. If you do not receive an e-mail shortly after you have posted your samples, please contact us as the absence of samples may delay the despatch of your art.

 

Cancellation policy

Due to the bespoke nature of our products, orders CANNOT be cancelled 4 working days prior to your dispatch date and production has commenced or a proof has been agreed. This doesn't effect your statutary rights under long distance selling act and any faulty goods will obviously be replaced free of charge.

Damages

Full refunds or exchanges will be made for any items lost or damaged during transit. To qualify, please keep all packaging and/or artwork as delivered and notify us within 48 hours of the item arriving. For weekend deliveries, please email sales@lucyart.co.uk.

Please check the entire box for damage and, if possible, open the parcel and view the contents. Otherwise we advise all customers to sign, "NOT CHECKED" with the courier and score through any small print accepting the condition of the parcel if you have any doubts about damage upon delivery.

Lucy Art Gift Vouchers

Please note Lucy Art Gift Vouchers expire 12 months after the date of issue. Please contact us after this date.

Each time you recommend us to a friend or family member, you could both receive a £5 Lucy Art gift voucher code to use online
Your friend or family member will receive their £5 gift voucher code upon registering their details with us and if they place a successful order within the following 90 days, you will receive your £5 gift voucher code.
'Recommend a Friend' Terms & Conditions

• The offer is open to any existing customers recommending new customers.
• Each individual voucher code that is issued by Lucy Art may only be used once.
• A maximum of 5 separate voucher codes may be used on any one particular order.
• Vouchers can only be redeemed by the user who they are issued to.
• Vouchers are non transferable.
• Vouchers cannot be used in with conjunction with any other offer.
• Vouchers are only valid for purchases on the Lucy Art web site and have no redeemable cash value.
• The Recommend a Friend promotion can be used in conjunction with Lucy Art gift vouchers.

Copyright

All copyright, design rights and intellectual property rights existing in our designs and products and in the images, text and design of this website / marketing material are and will remain the property of Lucy Art. Any infringement of these rights will be pursued vigorously
We will NOT, under any circumstances, use your images for resale or for any type of advertising without your permission.
By using this site you agree that you have been authorized by the owner of any images you upload, email or post to Lucy Art, to make and use a reproduction onto other media using their image(s).