faq
How long will it take?
The size I want is not listed?
Can I change the colour of the painting?
Can you print my own pictures?
Do you have a brochure?
Do you have a gallery or somewhere I can see examples?
Do you supply to trade?
Which payment methods do you accept?
Delivery?
Why do I have to create an account?
Do you use my image to wrap round the sides (Photo2…)?
Can I have a Photo2… from any image?
If I post an image for scanning to create a Photo2… order, will I get it back?
How long does it take to get my photo put onto canvas?
Do you ship to Australia/New Zealand?
What does 30x20x1.5 inch canvas mean?
Do you only print on to canvas?
What are your last shipping dates for Christmas?
Why do I have to verify my address?
What is Google Checkout?
Your personal details ?
Is the website secure?
Shipping Costs
Copyright
Do prices include VAT @ 17.5%
How long will it take?
All items under ‘Original Art’ are bespoke canvases that are each hand painted to order by Lucy Art’s resident artist Rob Haigh. All original art takes approx 21-28 working days from order to despatch. This time scale excludes weekends and Bank Holidays. Approx 72 hours after an order is placed, an e-mail will be sent detailing your exact despatch and delivery date.
All ‘Photo2...’ and ‘Canvas Print’ orders take approx 5-7 working days to be despatched. This time scale excludes weekends and Bank Holidays. This time scale commences once Lucy Art has received the order plus payment and the relevant images. Lucy Art will acknowledge receipt of all these criteria by e-mailing a despatch and delivery date.
Please Note: Lucy Art CANNOT allocate a despatch date for your order until full payment has been made and, in the case of Photo2… orders, the relevant images have been received.
If you have not been e-mailed a despatch date with approx 72 hours of your full order being placed, please contact the gallery to check that payment has been successful and your images have been received.
Any items from the ‘Art in Stock’ section, if ordered before 12pm, can be delivered the next working day. If you require delivery on a certain date, please specify this in the special instructions box at the checkout of the online order form.
Digital Wallpaper takes approx 7-10 working days from order to despatch. An e-mail will be sent on the day of despatch informing of delivery the following day.
*These dates are subject to change during holiday periods.
The size I want is not listed?
Just email sales@lucyart.co.uk or call 0845 659 0660 with your requirements and we can quote you the cost for your requested size and then add it to the website for you to proceed with your order online. The standard sizes we stock are listed here; www.lucyart.co.uk/custom_canvas.php
Can I change the colour of the painting?
All our original art is hand painted to order so you can choose whatever size, format and colour scheme will suit your space. Simply select ‘I want to specify my own colours’ from the drop down on the product page and then detail in the special instructions box at the checkout. Lucy Art requests that RELEVANT COLOURS SAMPLES ARE ALWAYS POSTED TO US (unless black or white).
If you have a specific colour in mind and are unsure if the un-customised painting on the website will match, please bear in mind that differences in PC monitor and printer settings can affect colour perception and POST A SAMPLE to ensure the standard painting will be created to suit your space.
When ordering online, please make a note in the special instructions box at the checkout that samples are to be expected. If you simply make a note of the colours that required without posting samples, you are subject to the following clause;
If you choose to return your canvases because the colours are incorrect but you failed to submit a sample when the artwork was first created, unless it is our mistake, then a minimum fee of £50 will be charged to cover the re-working of the painting, collection and re-delivery. We will advise of the cost before reworking commences. Once the canvases have been returned, you will be issued a new despatch date which is subject to a 10 working day lead time.
Samples can be anything from magazine cuttings and DIY shop paint cards to fabric swatches and wallpaper; basically anything with your colours on! Once your samples arrive, you will be sent an e-mail acknowledging their receipt. If you do not receive an e-mail shortly after you have posted your samples, please contact the gallery as the absence of samples may delay the despatch of your art.
Can you print my own pictures?
Yes, you can post, email or upload on the website. We can work with digital images, printed photographs, negatives, slides etc. For very large files, we recommend selecting the e-mail option and then using www.sendthisfile.com; please also make a note in the special instructions box at the checkout if you are sending your image in this manner.
Our graphic artists look over each image before printing and will contact you if they have any concerns about resolution, cropping etc. However if you are unsure about the image you are sending, please make a note in the special instructions box at the checkout so our graphic artists can bear this in mind when processing your order
Do you have a brochure?
Yes, please click on www.lucyart.co.uk/catalogue.php to order our free brochure or call 0845 659 0660 and select option 4.
Do you have a gallery or somewhere I can see examples?
Yes, we opened our first art gallery in Ossett, West Yorkshire in August 2007. The gallery is a short distance from Junction 40 of the M1 and Junction 28 of the M62. The gallery is open as follows;*
Monday – Wednesday 10am – 4.30pm
Thursday 10am-6.30pm
Friday – Saturday 10am – 4pm
Sunday CLOSED
* Subject to change over holiday periods, please see ‘news’ on homepage for further details or contact the gallery.
The full address is Lucy Art, 29 Station Rd, Ossett, West Yorkshire, WF5 8AY.
Do you supply to trade?
Yes, please contact the gallery for details on how to apply for our trade account.
Which payment methods do you accept?
Amex, Visa, Mastercard, Switch, Maestro, Solo and Delta.
Paypal.
Personal cheques are also accepted.
Delivery?
If you have not paid for a Saturday delivery then all deliveries are made between 9am & 5pm, Monday to Friday. The parcel WILL require a signature so please ensure you choose a suitable delivery address taking this into account. Alternatively Lucy Art is able to deliver to neighbour or relative’s houses, work places but NOT PO Box addresses.
If no-one is able to accept the delivery at the address given, please leave a SIGNED note on the front door advising the courier where to leave the parcel i.e. on the property, neighbour, local Post Office etc.
If delivery is unsuccessful, the parcel will be returned to the local depot and delivery will be attempted again the next day.
PLEASE NOTE Lucy Art uses outside couriers and the couriers CANNOT call clients for any reason. Delivery dates are advised with plenty of advance therefore we would appreciate your assistance in calling or e-mailing the gallery if you have any problems.
PLEASE BE AWARE THAT LUCY ART CANNOT BE HELD RESPONSIBLE FOR ANY DELIVERY DELAYS THAT OCCUR ONCE YOUR PARCEL HAS BEEN DESPATCHED, ALTHOUGH ALL EFFORTS WILL BE MADE TO AID CLIENTS IN ANSWERING THEIR CONCERNS AND CONTACTING THE COURIERS.
Why do I have to create an account?
Creating an account allows you to re-order simply by entering your e-mail address and password, saving you entering all your details again. You can also use your account to check your despatch date and order progress. We do not store your payment details for your own security.
Do you use my image to wrap round the sides (Photo2…)?
Not usually, we can manipulate the image with our software to keep your entire image on the front of the canvas. In some cases if the image is too big for your chosen canvas, we may use it to create the wrapped edge but we will use our experience to gauge and contact you if there is a problem.
Can I have a Photo2… from any image?
Generally YES, we can create a digital image from your slides, printed photographs, negatives, digital images, mobile phone pictures etc. We have professional scanners to transform them to digital images and can let you have them on CD if requested.
If possible, please take a look at your image on your PC before placing your order and zoom into it to see if it distorts. If it starts to go ‘blocky’ (pixelated) after a couple of clicks, it will probably not produce a quality enlarged image. If you are at all unsure, please e-mail images@lucyart.co.uk for advice before placing your order.
If I post an image for scanning to create a Photo2… order, will I get it back?
Absolutely, we post all printed images back with the finished canvas. If for any reason, they have not been enclosed, just call or email the gallery and we will post them out immediately. If you are sending a CD, please ensure you make a backup copy of the files in case it gets lost on its way to us.
How long does it take to get my photo put onto canvas?
Photo2… orders take 5-7 working days from order (including receipt of full payment and relevant images) to despatch. However please be aware that this may be exceeded during busy periods such as promotions and holidays.
Do you ship to Australia/New Zealand?
Yes, simply select Far East/China as your destination at the checkout and the cost will be calculated.
What does 30x20x1.5 inch canvas mean?
This means that the individual canvas is 30 inches wide by 20 inches high and 1.5 inches deep. We always quote the WIDTH first.
Do you only print on to canvas?
No, we do not just do canvas prints. We can print on to satin or gloss photo paper and textured fine art paper to be used as poster prints or for you to traditionally frame yourself. We can also create digital wallpaper from your images, please click here for further details; www.lucyart.co.uk/wallpaper_main.php
What are your last shipping dates for Christmas?
Please watch this space nearer the Christmas period and check the news items on the homepage for further details.
Why do I have to verify my address?
We have recently made improvements to our system and we now require some extra address details. Please check the addresses we have on file for you to make sure we have all the relevant information to process your order.
Please ensure that all business details are included if being delivered to your work address.
What is Google Checkout?
Shop faster and safer online with Google Checkout™.
Use one login everywhere.
With Google Checkout, you can quickly and easily buy from stores across the web and track all your orders and delivery information in one place.
Shop with confidence.
Our fraud protection policy covers you against unauthorised purchases made through Google Checkout and we do not share your purchase history or full card number with sellers.
Control spam.
You can keep your email address confidential, and easily turn off unwanted emails from stores where you use Google Checkout.
Your personal details ?
Your personal details are stored on a secure server; you can login to your online account and change your details at any time
You can also change your delivery address through your online account up to 72 hours prior to despatch however please contact the gallery for confirmation of the amendment. If you wish to change your address within 72 hours of your despatch date, please contact the gallery first
Is the website secure?
Yes, your payment details are taken via industry standard 128bit SSL secured shopping basket and stored on a secure server. There have been no security problems that we are aware of using this system. Check www.protx.com for further information.
Shipping Costs
Collection FREE
West Yorkshire UK FREE
Mainland UK (weekday)* £6.00
Mainland UK (Saturday)** £25.00
N. Ireland / Offshore Islands From £12.00
Europe / EIRE / Channel Islands From £30.00
USA & Canada From 45.00
Far East / China From 55.00
* Free for orders over £200
**Saturday UK delivery before 12 NOON.
AUSTRALIA / NEW ZEALAND / ASIA – Choose Far East to get the correct rate.
ANYWHERE ELSE PLEASE CONTACT THE GALLERY.
If overseas customers know of a cheaper carrier, please tell us and we will use them.
Copyright
All copyright, design rights and intellectual property rights existing in our designs and products and in the images, text and design of this website / marketing material are and will remain the property of Lucy Art. Any infringement of these rights will be pursued vigorously?
By sending us your image, you are automatically acknowledging that you are the copyright owner of this image, or have obtained permission from the copyright owner in written form, which permits us to print it in accordance with your order.
Do prices include VAT @ 17.5%
Yes
